While installing EXM 3.0 rev. 150429 on a Sitecore 8.0 Update 3 instance for a client, we ran into an interesting issue. What is normally a pretty simple install was failing for us.
We were seeing the following error:
ERROR Installation failed: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> Sitecore.Exceptions.AccessDeniedException: Only administrators can create new domains at Sitecore.SecurityModel.DomainManager.AddDomain(String domainName, Boolean locallyManaged) at Sitecore.Modules.EmailCampaign.Core.InstallationPostAction.AddCommonDomain() at Sitecore.Modules.EmailCampaign.Core.InstallationPostAction.RunPostStep() --- End of inner exception stack trace --- at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at System.Reflection.MethodBase.Invoke(Object obj, Object[] parameters) at Sitecore.Install.Installer.ExecutePostStep(String action, IProcessingContext context) at Sitecore.Shell.Applications.Install.Dialogs.InstallPackage.InstallPackageForm.AsyncHelper.CatchExceptions(ThreadStart start)
The "Sitecore.Exceptions.AccessDeniedException: Only administrators can create new domains" line really caught my eye and after poking around for a bit I discovered the issue: Sitecore was expecting the "sitecore/admin" user and we had disabled this account. Now this was done intentionally for security reasons and we created a separate account with "admin" privileges. So it appears as though the install requires that the "sitecore/admin" context is used when installing EXM. (Good thing we only disabled the user and didn't delete it!)
Steps to Reproduce
- Use SIM (you *are* using SIM, right?) to spool up a fresh instance of 8.0 update 3.
- Create new account and give it administrator privileges.
- Log out of "sitecore\admin" and log in as the new admin user.
- Disable 'old' admin account.
- Upload and install EXM package on the CM server.
- Note failure message.
Workaround/Fix
Pretty straight-forward here, but install EXM under the context of the "sitecore/admin" user.
I reported my error and findings/workaround to Sitecore Support and they were able to confirm that this is a bug that will be resolved in a future version of EXM.
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